DWMC understands that despite our best intentions, we are unable to satisfy everybody all of the time. We see patient feedback, both positive and negative as an opportunity to maximise our strengths and to address our weaknesses.
Patient feedback is invited and accepted appreciatively at all times.
Opportunities are available for patients and other visitors to tell us how we are doing. We collect systematic patient experience feedback at least every 3 years as part of our accreditation process.
Patients are welcome to give their feedback in person to the Practice Manager, or alternatively you may send an email addressing your concern to: feedback@dandenongwestmed.org
Our team will try our best to rectify and remedy any issues.
We have a complaints resolution process and we make the contact details for the state or territory health complaints agencies readily available to patients if we are unable to resolve their concerns ourselves:
The Victorian Health Care Complaints Commissioner
Call 1300 582 113
Level 26, 570 Bourke Street, Melbourne Victoria 3000.
